Terms of service

Quotes and pricing

Quotes are based on the information you give us about the property. Where a property turns out to need substantially more time than described, we will contact you before carrying out the extra work — never afterwards. The price we agree is the price you pay.

Prices shown on this site as ranges are indicative. Your quote is a single fixed figure confirmed in writing before work begins.

Booking, changes and cancellation

There is no contract and no minimum number of visits. You may skip, reschedule or cancel any visit at no charge, and you may stop service at any time without giving notice.

We ask that you tell us as early as you reasonably can so the cleaner's day can be rearranged, but there is no penalty for a late change.

Access to the property

You are responsible for arranging access. Keys and entry codes you provide are held securely, used only by the cleaner assigned to your property, and destroyed or revoked when service ends.

If we cannot gain access at the agreed time and cannot reach you, we may have to leave and rebook. We will always try to contact you first.

Our guarantee

If you are not satisfied with any area we have cleaned, tell us within 24 hours of the visit. We will return and re-clean that area at no charge, or refund that visit if you would prefer we did not return. The choice is yours.

Damage and breakages

Nina Clean is licensed in Alabama and carries liability insurance. Our cleaners are instructed to report accidental damage rather than conceal it, and we will tell you about anything that happens during a visit.

If something is damaged, contact us as soon as you notice it so we can deal with it properly. We ask for reasonable evidence in support of a claim, as any insurer would.

What is not included

Some work requires specialist equipment or certification that we do not hold. This includes carpet hot-water extraction, exterior windows above the ground floor, mould remediation, kitchen hood and duct cleaning, regulated waste handling and pest control.

We would rather refer you to a specialist we trust than take on work we cannot do to our own standard.

Payment

Residential work is invoiced after the visit. No deposit is taken and no card is held before the work is done. Commercial work is invoiced monthly in arrears against the agreed scope.

Health, safety and refusal of work

We may decline or stop work where a property presents a genuine risk to a cleaner's health or safety — for example untreated biohazards, pest infestations or unsafe structures. Where that happens we will explain why and will not charge you for work not carried out.